DELIVERY & PAYMENT

FREE DELIVERY

We unfortunately do not offer free shipping unless otherwise stated in promotional material. 

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DELIVERY COST

THE COURIER GUY is our preferred method of shipping due to lower cost to customer, fast delivery, they are reliable and effective.

 

Delivery costs are excluded from your purchase and a shipping fee will be added to the customer's invoice as per customer's instruction. However, custormers are free to use their own choice of delivery method or courier and are responsible for the fees charged by the courier before the shipment process starts.

 

Orders placed for THE COURIER GUY Delivery, will be charged a fixed rate of R100 , which includes our handling fee. THE COURIER GUY overnight shipments to home addresses will be charged at R120 including our handling fees. It's the customer's responsibility to provide us with the preferred shipment method.

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SHIPPING TIMINGS

Most orders are dispatched within 1 working day. The actual delivery time depends on the delivery address. Most orders are delivered in 2-5 business days.

 

DELIVERY TIMINGS

Once the order is dispatched, a confirmation email will be sent to you. In case, you do not receive any email, please check your spam box. If you do not receive an email after 2 business days of placing an order, please contact our customer service team at info@dreampulseza.com or call us on +27 72 274 8505. 

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Delivery takes a minimum of 2 business days in major cities and 5 business days in remote places of South Africa. Sometimes, delivery may take extra time subject to air transport delays.

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At times, during peak season or unforeseen weather conditions, delivery times may be delayed.  

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GUARANTEED DELIVERY

Most orders are delivered within 2 - 5 business days. In rare cases, there may be delay and if the order is not delivered within 21 business-days, we will reship the order or refund your order.

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Terms & Conditions

Country* – extra surcharge may apply on orders for countryside/outlying areas.  

Major cities*- Cape Town, Durban, Port Elizabeth, East London, Bloemfontein, Kimberley, George, Nelspruit, Polokwane, Pretoria, Johannesburg & Rustenburg.

 

Note: We request customers to provide accurate and complete delivery address to ensure faster delivery. We would not be able to issue a refund or reship for an order in case of wrong address provided.

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